Every Happy Member Has a Story.

Now collecting it is as easy as sending a link.

Capture authentic member testimonials from any phone or computer. Review submissions, approve your favorites, and instantly build a growing library of real stories ready for social media, your website, email campaigns and more.

Request a Demo Watch How It Works
00:00

Stop Chasing Testimonials.

Every credit union asks members to leave reviews.
Very few consistently collect meaningful stories they can actually use.

Our Member Story platform gives your members a simple way to record and submit video testimonials whenever it’s convenient for them —

without
  • 01Downloading an app
  • 02Scheduling a recording session
  • 03Emailing large video files
The result?
More authentic stories.
More social content.
Less work.

How It Works

Invite Members
Share your story
Members Record
● Rec 00:18
Review
2 pending
Share
✓ Approved
1

Invite Members

Place your Member Story link anywhere.

  • Homepage
  • Thank-you pages
  • Email signatures
  • QR codes
  • Branch signage
  • Loan closing emails
  • Mobile app
  • Text messages
2

Members Record

Members simply tap the link.

They answer a few prompts and record a short video directly from their phone or desktop.

No account.
No app.
No technical knowledge.
Just press Record.

3

Review

Every submission appears inside your private review dashboard.

Watch.
Approve.
Download.
Archive.

4

Share

Use approved videos anywhere.

  • Facebook
  • Instagram
  • LinkedIn
  • TikTok
  • YouTube
  • Your website
  • Digital signage
  • Email marketing
  • Recruiting
  • Annual reports

Why Credit Unions Love It

Instead of asking members for testimonials…
You create an ongoing system that captures them all year long.

Every loan.
Every new member.
Every mortgage closing.
Every financial success story becomes an opportunity.
A family with the keys to their new home

Benefits

Collect More Authentic Stories

Members can record immediately after a positive experience—when emotions are fresh.

Available 24/7

No appointments.
No scheduling.
No staff coordination.

Members submit whenever it’s convenient.

Build a Content Library

Instead of scrambling for testimonials before every campaign, you’ll build an ever-growing collection ready whenever marketing needs it.

Less Staff Time

No coordinating meetings.
No collecting files.
No chasing emails.
No transferring videos.

Better Than Written Reviews

A smiling member telling their story creates far more emotional impact than paragraphs of text.

People connect with people.

Increase Social Content

One two-minute interview can become:

  • Instagram Reel
  • Facebook video
  • TikTok
  • LinkedIn post
  • YouTube Short
  • Website testimonial
  • Email feature
  • Digital signage

One member story.
Multiple pieces of content.

Mobile First

Most submissions happen from a smartphone in under two minutes.

No Technical Skills Required

Members simply click and record.

Secure Private Review

Nothing is published automatically.

Every submission is reviewed and approved first.

Why Video Testimonials Work

Consumers trust people more than advertising.

Video allows potential members to hear genuine experiences directly from real members, creating credibility that traditional marketing simply can’t match.

Instead of telling people why your credit union is different…
Let your members tell the story.

A member telling his story on camera▶ 00:42

The Numbers

79%

of consumers say user-generated content highly impacts their purchasing decisions.

Nosto
#1

Consumers consistently rank recommendations from people they know among the most trusted forms of advertising.

Nielsen, Trust in Advertising 2021

More Than Marketing

01

Strengthens Member Relationships

Members feel recognized when they’re invited to share their experience.

02

Humanizes Your Brand

Faces tell stories better than logos.

03

Creates Evergreen Marketing Assets

One great testimonial can be used for years.

04

Helps Differentiate from Banks

Real members create trust that large national banks can’t easily replicate.

05

Supports Recruiting

Employees sharing why they love working there makes powerful recruiting content.

06

Gives Marketing a Constant Flow of Content

One of marketing’s biggest challenges is finding new content every week. This solves that problem.

07

Demonstrates Community Impact

Collect stories about:

  • First homes
  • First auto loans
  • Debt payoff success
  • Financial education
  • Youth savings
  • Local business growth

These become proof—not just promises—of your mission.

08

Encourages Member Advocacy

People who publicly share their experience often become stronger brand advocates.

Two members at their flower shop

Turn every happy member into your next marketing campaign.

Capture authentic member stories—before they’re forgotten.

Request a Demo Watch How It Works